At Pizza Depot, we are committed to ensuring your complete satisfaction with our products and services. We take great pride in the quality of our food and the service we provide. If for any reason you are not satisfied with your order, we want to make it right.
This Refund Policy outlines our procedures for refunds, cancellations, and addressing issues with your orders. By placing an order with Pizza Depot, you agree to the terms of this Refund Policy.
If you receive an incorrect item or if items are missing from your order, please contact us immediately at +447130237636 or [email protected]. To help us resolve your issue quickly, please have your order number ready and be prepared to describe the problem in detail.
For orders with incorrect or missing items, we will offer one of the following solutions based on your preference:
If you are not satisfied with the quality of your order (e.g., food is cold, undercooked, overcooked, or otherwise not up to standard), please contact us within 30 minutes of receiving your order. We may ask you to provide photos of the items in question to help us address the issue appropriately.
For quality issues, we may offer:
If you need to cancel your order before it has entered the preparation stage, please contact us immediately at +447130237636. If we confirm that your order has not yet entered preparation, we will process a full refund to your original payment method.
Once your order has entered the preparation stage, cancellation and refund options may be limited. If your order is already being prepared, we may offer a partial refund or store credit at our discretion.
Orders that have already been dispatched for delivery or are ready for pickup cannot be canceled, and refunds will not typically be issued unless there is an issue with the order as described above.
If your delivery is significantly delayed beyond our estimated delivery time, please contact us. While we cannot guarantee specific delivery times due to factors outside our control (e.g., traffic, weather conditions), we strive to deliver orders as promptly as possible.
For significantly delayed deliveries, we may offer:
If your order was never delivered, please contact us immediately. After verifying the non-delivery, we will issue a full refund to your original payment method or offer to redeliver your order at your convenience.
Refunds will typically be processed to the original payment method used for the order:
We will process approved refunds within 1-3 business days of approval. However, it may take 5-10 business days for the refund to appear in your account, depending on your financial institution's policies.
For security purposes, we may require verification of your identity or additional information before processing certain refunds. This is to protect both our customers and our business from fraudulent activities.
For orders that included promotional items, discounts, or special offers:
While we aim to address all customer concerns, there are some situations where refunds may not be issued:
If you need to request a refund or have questions about our refund policy, please contact us through one of the following methods:
To help us process your request efficiently, please have the following information ready:
Gift cards are non-refundable and cannot be exchanged for cash unless required by law. Lost or stolen gift cards may be replaced with proof of purchase.
Store credit issued as compensation or as part of a refund does not expire and can be used for future orders. Store credit cannot be exchanged for cash.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
If you have any questions about this Refund Policy, please contact us at:
